Muskan Jain

A passionate leader with over 20 years of diverse experience across Operations Management, Corporate Social Responsibility (CSR), Service Excellence, CRM, and Training & Development. As an Assistant Vice President – Global Corporate Social Responsibility Lead at EXL, Muskan is committed to creating a lasting impact by aligning business strategies with community needs. Through innovative initiatives, Muskan has engaged a global workforce in volunteering time and resources, driving meaningful change and empowering communities. With expertise in leading high-performing teams, implementing operational excellence, and driving employee engagement, Muskan has successfully designed and executed programs that inspire action, nurture collaboration, and address critical social challenges. Certified by MIT Sloan School of Management in Leading Organizations and Change and a Certified CSR Professional by The ICSI, Muskan brings a strong foundation in change management and social impact strategies. Enthusiastic about sustainability, she is currently pursuing her passion to become a sustainability leader, learning from renowned institutions to deepen expertise in building a sustainable future. An advocate for continuous learning and collaboration, Muskan takes pride in mentoring, inspiring, and motivating teams to deliver quality outcomes and sustainable results.